Our client, Johns Hopkins Health System (JHHS), is one of the largest and most diverse healthcare systems in the United States. For more than 100 years, they have been providing elite medical care to millions of patients annually through a network of more than 60 locations, comprised of hospitals, surgery centers, outpatient services, and physicians' groups.
The ability to manage payment acceptance effectively and efficiently, both internally and externally, was a major pain point for John's Hopkins — especially given that many of their departments and locations were reliant on differing payment solutions. This patchwork ensemble of payment solutions presented several challenges: it was inefficient and costly; it was not “consumer friendly;” and it provided exposure to potential security and compliance risks. John's Hopkins had a real need to integrate and consolidate into a modern, secure, and HIPAA-compliant solution that met their complex payment and reporting needs.
The manner in which payments are managed in a healthcare environment has a direct impact on the efficiency, security, and bottom-line revenue of the overall healthcare system. For any healthcare system of this size, or any large enterprise company for that matter, there is rarely an “out-of-the-box” or a “one size fits all” solution. Finding the right solution for such complex needs requires collaboration, ingenuity, and flexibility.
After conducting a thorough review, John's Hopkins determined that Payscout’s proprietary Paywire Gateway could successfully meet the needs, and expectations, of their healthcare system. Paywire is much more than a means of simply processing payments — it is an integrated “Payment Solutions Ecosystem.” Paywire is built to handle complex payment needs and provides a turnkey, flexible solution that can accommodate a multitude of payment processing, monitoring, and reporting needs, all within a secure and compliant environment.
With the integration of Payscout’s Paywire Gateway, John's Hopkins was able to implement a standard payment solution across their entire healthcare system. With a new payment solution in place, they were able to provide additional omnichannel PCI-compliant payment options such as online and mobile payment portals, payment devices and keypads with Point-to-Point Encryption (P2PE), and fully integrated EMV terminals for point-of-sale transactions — with all EMV devices integrated directly with hardware from PC’s, eliminating the need for a separate or dedicated network connection for the card readers. In addition, the Paywire Gateway was able to consolidate a multitude of payment points (nodes) and process payments under one MID, leading to reduced processing costs and enhanced security and compliance.
The Paywire Gateway not only delivered a frictionless solution for John's Hopkins’ complex physical payment needs, but it was also seamlessly integrated into their existing EPIC platform, allowing for additional online payment capabilities with full MyChart support. For the first time, all departments across their vast healthcare system were able to utilize a singular operating system, with a single point of sign-on — regardless of their physical location. Thanks to the robust capabilities of the Paywire Gateway, John's Hopkins saw immediate gains in efficiency across its entire healthcare system and realized the benefits of higher employee and patient satisfaction, lower operating costs and increased revenues.
At Payscout, we are committed to helping healthcare companies manage the complex world of payments. With years of industry experience in the healthcare space, we provide flexible, frictionless payment solutions that increase revenue and efficiency, while maintaining the highest standards of security and compliance.
Is it Time to Integrate and Consolidate Your Payment and Software Systems?
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A partnership with a payment processing company that is integrated with your software shows your customers that you want to help them to make more money, and in the end, that is all everyone wants; to make more money.
According to the Consumer Financial Protection Bureau (CFPB), nearly $90 billion in medical debt appeared on consumer credit reports in 2021 - and the actual figure is likely much higher.