Let’s face it. You have customers that always seem “unresponsive,” regardless of how many times you reach out. Many collection agencies believe the only way to increase customer responsiveness is to increase the number of agent-customer interactions. That is simply false. There is a better way to improve customer engagement - and improve your bottom line at the same time!
Why you should switch to an Automated Payments System:
The number of customers turning to “self-service” payment options is growing exponentially year-over year. Customers prefer multiple payments options, and the ability to submit payments 24/7 as their schedule allows. Automation not only provides payment options for your customers, resulting in higher response and increased payment volume, but it also reduces the burden on your agents, resulting in higher productivity.
One of our partners implemented an automated payments system in 2016, and the results speak for themself:
Why you should partner with Payscout:
Payscout provides a fully integrated automated collections solution that includes:
Fire up your favorite search engine and enter “Payment Processing Company.” Google will often return “About 1,000,000,000 results” — in less than one second! No kidding; just try it. The options can be overwhelming. So, how do you find the right payment processing company for your business?
Before partnering with Payscout, our client saw their monthly payment processing costs average around 2.5% of processing volume. Following the successful implementation of the 360° Fee-Free Payments program, their monthly processing costs dropped nearly 75%, when applied to all eligible payments.
Do you offer first party billing services as an EBO or BPO to your collection clients to assist them with their early receivables prior to assignment for collection? If so, our new First Party Biller Platform is the ideal payment acceptance option to attach to those services.