Let’s face it. You have customers that always seem “unresponsive,” regardless of how many times you reach out. Many collection agencies believe the only way to increase customer responsiveness is to increase the number of agent-customer interactions. That is simply false. There is a better way to improve customer engagement - and improve your bottom line at the same time!
Why you should switch to an Automated Payments System:
The number of customers turning to “self-service” payment options is growing exponentially year-over year. Customers prefer multiple payments options, and the ability to submit payments 24/7 as their schedule allows. Automation not only provides payment options for your customers, resulting in higher response and increased payment volume, but it also reduces the burden on your agents, resulting in higher productivity.
One of our partners implemented an automated payments system in 2016, and the results speak for themself:
Why you should partner with Payscout:
Payscout provides a fully integrated automated collections solution that includes:
To account for changes in technology, cyber security, and legal policies, compliance in the collections space is constantly evolving. Collection agencies, like many businesses, rely on a network of technology vendors and systems providers to manage their operations.
One of the most important factors to consider when selecting a payment processor is the banks they are accredited and partnered with. Finding the right payment partner is one thing; making sure it aligns with your business risk and needs is another battle.