The main role of a Technical Support Lead is to provide oversight on day-to-day business operations of Merchant Support and Technical Escalations management. The position is instrumental in (a) leading, developing, mentoring, and auditing the quality of systems and requests (b) participates in technical assistance and development to enable continuing innovation within the infrastructure of the Payscout Gateway(s).
Position Overview: The main role of a Technical Support Lead is to provide oversight on day-to-day business operations of Merchant Support and Technical Escalations management. The position is instrumental in (a) leading, developing, mentoring, and auditing the quality of systems and requests (b) participates in technical assistance and development to enable continuing innovation within the infrastructure of the Payscout Gateway(s).
Provides support as it relates to Payscout’s products and services and has the ability to resolve complex inquiries. Possesses deep knowledge and understanding of industry concepts, practices, procedures, and guidelines. Performs a variety of challenging tasks and reports to a leader. Must be sensitive to confidential matters.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform the job successfully, an individual should demonstrate the following competencies:
Education/Experience:
Language Ability:
Math/Reasoning Ability:
Computer Skills:
Certifications of Licenses:
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job .Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; risk of electrical shock; explosives; risk of radiation and vibration. The noise level in the work environment is usually moderate.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.